This is a courtesy translation. If the two versions differ, the Spanish one prevails.
Contact
- Email: contact@2trainapp.com
- What to include: the email you sign in with, your phone (iPhone or Android) and what happened. You don’t need to send us any health data.
If your question is about your training (an exercise, the weight, moving a day), your trainer is the one who can help: message them from the Trainer tab in the app.
Signing in
- You need a trainer. The app works with the invite code of a personal trainer who uses 2T4T. If you don’t have one, ask your trainer.
- If your trainer created your account, sign in with the email and password they gave you. The first time, the app will ask you to choose your own password.
- Forgot your password? Tap “Forgot your password?” on the sign-in screen and you’ll get a code by email to create a new one.
Your plan
Your trainer writes your plan, including the weight for each set, and the app shows it exactly as written. If something doesn’t look right or you need a change, tell them from the Trainer tab: there’s a person on the other side, not an automated assistant.
Logging your workouts
- Check off each set when you finish it. The rest timer keeps running with your phone locked.
- If you can’t train one day, tap “Can’t today” and say why: your trainer will see it.
- With no signal, what you log is saved on your phone and sent automatically when you’re back online.
Apple Health and Health Connect
You can connect Apple Health (iPhone) or Health Connect (Android) in Profile → Connections. The app only reads data (steps, sleep, resting heart rate, workouts, weight and measurements), never writes it, and only what you allow. You can remove the permission at any time in your phone’s settings.
Location
The app only uses your location during an outdoor cardio session that you start, to draw your route and measure distance and pace. It stops when the session ends.
Deleting your account
In the app: Profile → Danger zone → Delete account. It asks for your password to confirm. You can also request it by email by following these instructions.
Privacy
How we handle your data is explained in the app privacy policy.